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To Bring Captioning Issues to Program Distributor's Attention:
1) Contact the TV Program Distributor:
* You are required to contact a TV Program Distributor in writing or e-mail before you can file a complaint with FCC if a response remains inadequate.
Locate your TV service provider:
Time Warner
Gail G. MacKinnon, Executive Vice President & Chief Government Relations Officer
60 Columbus Circle
17th Floor
New York, New York 10023
Your News Now (YNN) (owned by TimeWarner)
355 Chicago St.
Buffalo, NY 14204
DirectTV
Romulo Pontual, Executive Vice President & Chief Technology Officer
PO Box 6550
Greenwood Village, Colorado
80155
2) Time Requirement:
*A written complaint must be sent before the end of the calendar quarter (i.e. before December 31, March 30, June 30 and September 30) describing the problem occurred otherwise it will be postponed to the next quarter.
3) Content of Complaint: What's Wrong With Captions?
Closed captioning complaints should be very specific with the following information to the TV programming distributor.
In your letter, please include your Complaint is being filed under the FCC Closed Captioning Rules (47 CFR § 79.1).
Then include....
*Your name, address, VP #, email address
*Date and Time you experienced Captioning Issue
*Channel number, name of the show (i.e. Channel 7, WKBW (ABC)
*Detailed description of the problem (no CC for entire show, partial CC or CC disappeared/unreadable halfway or during the program)
4) Wait for a Response Within 45 Days
5) If unsatisfied with the response from the TV Programming Distributor or they do not respond after 45 days, you may complain to the FCC.
*You have 30 days to file a complaint with FCC
*Include a copy of your letter to the TV programming distributor with information containing the complaint
*You may include videotapes or copies of schedules showing the CC logo that was shown without closed captioning.
Contact office@wnydas.org to provide you applications for a form to file with FCC and bring us your experience if you do not receive a proper response.
Mail to:
Federal Communications Commission
Attn: CICD/CGB
445 12th Street S.W.
Washington, DC 20554
fccinfo@fcc.gov
888-225-5322 (Voice)
866-418-0232 (Fax)
888-835-5322 (TTY)
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